Privacy and Return Policy

Privacy Policy

VoIP Integration is committed to protecting your privacy, we base our business on the trust you place in us. This policy describes our practices regarding personal and account information collected through our Website. In this policy, "personal and account information" means your name, company name, account number, address, telephone number, and e-mail address plus any other information that personally identifies you, including your industry, the number of employees at your company, and purchase history, or would permit us to contact you.

We reserve the right to modify this privacy policy from time to time; the effective date noted below will indicate the date that this policy was last updated. You should visit our Website periodically to review any changes.

How much information must I share?

The amount and type of information we collect from you depends on your activities and use of our Website. Below, we explain what information we collect.

When you browse our Website

IP address: We collect your IP address to measure our Website traffic and to help provide a relevant shopping experience.

Online Advertising: If you come to our Website after having visited a page that contained VoIP Integration online advertising, we may collect the location of the online advertising using transparent GIF files provided by a third party advertising server. The GIF files are used to identify cookies placed when you visited the page with our advertising and do not collect personal and account information. For more information, including information about how to opt out, go to

Referral Website: If you come to our Website via a link, we collect the location of the link that referred you.

Browser type: We collect information about the browser you are using to help optimize our Website for visitors.

Movements through our Website: We keep track of pages you visit to help provide you with a more personalized experience.

When you make purchases through our Website
We collect your name, address and payment information to process your order. However, you may provide credit card and purchase order numbers by telephone.

We collect information contained in "cookies," such as your purchases and log in data, to personalize your shopping experience. Your browser must be set to accept cookies if you wish to add items to a shopping cart.

When you create an account on our Website
We collect your user name, password, e-mail address, secret question, and answer to your secret question to protect your E-Account. We use your secret question and answer to identify you as the account user if you have forgotten your password. You can help us ensure your privacy by not sharing your user name or password.

When you communicate with us through our Website
We collect your e-mail address and the other information that you provide in order to respond to your communication.

When you enter contests, participate in surveys, or register for other activities on our Website
We collect your name, e-mail address and telephone number, and the other information that is required for entry or participation, which varies depending on the activity.

Is my personal or account information used for any other purpose?
We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.

We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the e-mail communication or contacting your account manager.

We may also analyze and act upon your personal and account information as part of our standard business practices. We occasionally purchase from third parties commercial information such as company size, number of employees and annual sales of other companies. We may use this commercial information along with your personal and account information to customize our offerings to you, as well as for our internal use.

In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we or one of our service providers or strategic partners may contact you by telephone or e-mail and solicit your participation in research.

If you become our customer, we may send you updates on important information about our company and services.

Will my personal and account information be provided to any other party?
We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Only authorized personnel are permitted to see your account password. Your other personal and account information may be disclosed to third parties in limited circumstances. For example, we may share your personal and account information with our service providers and strategic partners and with suppliers and other entities involved in transactions you have initiated. We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company.

How do you protect my personal and account information?
We use 128-bit encryption technology and Secure Socket Layers ("SSL") in all areas where your personal and account information is required. Our Website is certified by GoDaddy, which verifies that our Website is authentic and that we use SSL security. To view our GoDaddy certificate, click on the image of the closed lock or the solid key at the bottom of your browser window. Our Website security information will appear.

In addition, your personal and account information and transaction history are kept behind our firewall on separate servers.

How can I correct inaccurate information?
You may correct some personal and account information maintained in your account through your account portal. To correct any other information, please contact your account manager.

Return Policy

All online sales are final, you will receive the software license key to activate the purchased software via email immediately following an online purchase.

In the event the software does not work for you in your environment you should contact or call us at 925-513-4400 to obtain assistance getting the product working.

VoIP Integration is committed to working with you to ensure the software you purchase will work for you. In the unlikely event that the VoIP Integration support team is unable to get the purchased product working in your environment we will happily provide a refund.